latest trends

10 hidden secrets to customer data analytics that you should know

Customer data analytics are more important today than ever before. Data analytics can make all the difference between a…

cloud service

What is next generation service cloud and how can it help your business?

The consumer is the king, goes the old saying. This saying, though, has never been truer than in our modern times when…

relationship managment

The role of Customer Relationship Management (CRM) in brand-building

If you are working in the sales and marketing division of your company, you will be familiar with the term “Customer…

Evaluate the impact a change request will have upon the project

10 best practices for scoping project management

It is more important than ever before to clearly define and manage the scope of a project. The art of management…